General
- 1. Who is USVoice?
- 2. How do you maintain call quality?
- 3. What if I experience quality or technical issues with my call?
- 4. Is PayPal the only option for payment processing?
- 5. Why are there two categories for Service Providers?
- 6. Where does USVoice provide services?
- 7. Is there a maximum a provider can charge for his/her service?
User
- 1. How do I get advice from Service Providers?
- 2. How do I know what Service Providers are available?
- 3. What will my purchase look like when it appears on my PayPal or credit card statement?
- 4. When I purchase a calling card, am I charged any other fees besides the service provider charge?
- 5. What happens when my calling card balance reaches $0.00?
- 6. What happens if I call a service provider and they don’t answer?
- 7. What happens if I’m not satisfied with the quality of advice I receive from a provider?
- 8. What can I do in the Account Manager Portal?
Service Provider
- 1. I want to provide my voice based service, is it free for me to register?
- 2. Do I have to provide my personal information to sign up as a provider?
- 3. What am I charged when someone uses my service?
- 4. Am I allowed to use an “answering machine” when I’m not available?
- 5. Can my service be suspended or terminated?
- 6. What is “Paycheck” payment?
- 7. How do I block callers?
- 8. How much can I expect to make by providing services?
- 9. What functions are available in the Account Manager Portal?
- 10. How do I get people to use my service?
GENERAL
1. Who is USVoice.Net?
USVoice.Net is a popular online marketplace for the exchange of knowledge. We provide convenient, live phone access to a community of service providers who offer widespread expertise. Users select providers from diverse knowledge categories, purchase an affordable calling card, and get the advice they seek over the phone. With USVoice, service providers and callers connect in a safe, anonymous environment.
Back to top
2. How do you maintain call quality?
We’re a team of telecommunications and technical professionals with a long track record of providing quality and innovative voice based services. We use Tier 1 telecom carriers and the most advanced technology available to provide the best call quality possible.
Back to top
3. What if I experience quality or technical issues with my call?
If your call is not consistent with the call quality you have been experiencing on other calls, please let us know and we will address any issues. Complete a “Trouble Ticket” for the fastest service
Back to top
4. Is PayPal the only option for payment processing?
At this time, yes. PayPal offers a fast and safe way for you to purchase calling cards and/or receive payment for your services. We have completed thorough testing with our PayPal integration and are confident it provides the best payment processing available.
Back to top
5. Why are there two categories for Service Providers?
The first category represents the major segment of the service. The second category is a sub-segment of the service. By allowing Service Providers to select two categories, users can drill-down to get a more specialized number of providers.
Back to top
6. Where does USVoice provide services?
Currently, we provide services in the USA and Canada. However, we expect to serve additional countries in the future. We will announce any services changes on this web site.
Back to top
7. Is there a maximum a provider can charge for his/her service?
Yes, at this time providers can charge up to $1.00 USD per minute for their services. As our knowledge community grows, we may allow providers the opportunity to achieve certain status levels. Providers at these achievement levels may be able to charge more for their services. However, any changes to our current service structure will be clearly communicated well in advance.
Back to top