FAQS

General

User


Service Provider

Service Provider
2. Do I have to provide my personal information to sign up as a provider?

No, you are only required to create a business name, provide basic information about your business and the actual telephone number that you want us to contact you when someone is trying to use your service.
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3. What am I charged when someone uses my service?

You are charged our telephone platform fee of $.10 U.S. per minute. You can select the rate we charge for your service above the 10 cent platform fee. You can transfer profits from your account to your own PayPal account and withdraw those funds.
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4. Am I allowed to use an “answering machine” when I’m not available?

No, you are not allowed to use an answering machine. When you are unavailable, you must go to your Account Manager Portal and click on the “inactive” box. Then, callers can see you are not available online. They will also get a voice message that indicates you are not available should they place a call to your virtual number. Please keep in mind your callers will rate the service you provide. If they get a messaging system instead of you, they most likely will give you a poor rating.
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5. Can my service be suspended or terminated?

Yes, based on customer feedback or complaints, we retain the right to suspend or cancel your service offerings. If this occurs, we will also link your account to your former “real telephone number.” If you register using another email address and we cross-reference it to your real telephone number, we reserve the right to not provide you service.
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6. What is “Paycheck” payment?

Paycheck will be available in the future. When it becomes available you can select it or PayPal to receive your funds. If you select Paycheck, your positive balance in your provider account will be mailed to you, using regular mail, on the first week of each month. Payments will be made on a monthly basis for profits from the previous month.
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7. How do I block callers?

Simply add the caller’s calling card I.D. number in the Service Management section of your Account Manager Portal.
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8. How much can I expect to make by providing services?

It depends on how often you provide services (for example, how many hours per day and days per week), the number of callers who call you, and the amount you charge for your service.
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9. What functions are available in the Account Manager Portal?

The Account Manager Portal provides many functions. You can set-up your service, provide a description, set your rate, see your calling activity, see how much money you have made, withdraw your profits, block and unblock callers, and change your password.
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10. How do I get people to use my service?

Whenever you promote your service, make sure you provide a link to USVoice. We regularly market the USVoice site and will draw as many site visitors to the site as possible. However, you will need to attract callers to get the most benefit. Please visit our "Service Provider Tips" page for ideas
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